Legal

Privacy Policy

Last updated: 27 July 2026

1. Introduction

This Privacy Policy describes how Digiperformance LLP (“Company”, “we”, “us”, or “our”), registered at H. No. 37, GR/6, POCKET-P, GALI NO.-5 BLOCK-C, VIKAS NAGAR EXTN, UTTAM NAGAR, New Delhi, Delhi, India – 110059, collects, uses, stores, and protects personal information in accordance with the Information Technology Act, 2000, the Information Technology (Amendment) Act, 2008, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By using our website or engaging our services, you consent to the collection and use of your information as described in this Policy.

2. Information We Collect

2.1 Information You Provide Directly

When you contact us, submit a form, or engage our services, we may collect:

  • Full name
  • Email address
  • Phone number
  • Company name and role
  • Messages, enquiries, and correspondence
  • Business and financial information relevant to service delivery

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and approximate geographic location
  • Browser type, version, and operating system
  • Pages visited, time spent, and navigation patterns
  • Referring URL and exit pages
  • Device identifiers

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. See Section 6 for details on cookie usage and your choices.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide the services you have requested.
  • Manage and fulfil our contractual obligations to clients.
  • Send service-related communications, invoices, and updates.
  • Improve our website, services, and internal processes.
  • Comply with legal obligations under Indian law.
  • Detect and prevent fraud, security incidents, and policy violations.
  • Analyse website usage patterns to improve user experience.

We do not use your personal information for unsolicited marketing communications without your prior consent.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: Trusted third-party vendors who assist us in delivering our services (e.g., hosting, analytics, payment processing), subject to confidentiality obligations.
  • Legal Compliance: When required by law, court order, or governmental authority under applicable Indian legislation.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the successor entity, subject to the same privacy protections.
  • With Your Consent: For any other purpose with your explicit prior consent.

5. Sensitive Personal Data or Information (SPDI)

Under the IT (SPDI) Rules, 2011, certain categories of personal data are classified as Sensitive Personal Data or Information. We do not routinely collect SPDI in the ordinary course of our business. If any SPDI is collected (such as financial account information for billing purposes), it is handled with heightened security measures and used only for the specific purpose for which it was collected.

6. Cookies

Our website uses cookies to distinguish you from other users and improve your browsing experience. We use:

  • Strictly Necessary Cookies: Required for the website to function. Cannot be disabled.
  • Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). These are anonymised.
  • Preference Cookies: Remember your settings and preferences.

You can control and manage cookies through your browser settings. Disabling cookies may affect certain functionality of our website. Our website does not currently serve advertising cookies or retargeting pixels to website visitors.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Client data is typically retained for seven (7) years following the end of an engagement to comply with Indian tax and accounting regulations. Website enquiry data is retained for up to two (2) years.

8. Data Security

We implement reasonable security practices and procedures as required by the IT (SPDI) Rules, 2011. These include:

  • Encryption of data in transit using TLS/SSL.
  • Access controls limiting data access to authorised personnel only.
  • Regular review of our security practices and procedures.
  • Secure storage of physical and electronic records.

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

9. Your Rights

Under applicable Indian law, you have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete personal information.
  • Withdraw consent for processing, where processing is based on consent.
  • Request deletion of your personal information, subject to our legal retention obligations.
  • Raise a grievance regarding our handling of your personal data.

To exercise any of these rights, please contact our Grievance Officer at the details below. We will respond within 30 days of receiving your request.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised Policy will be posted on this page with an updated “Last updated” date. Your continued use of our services following any changes constitutes your acceptance of the revised Policy.

13. Grievance Officer & Contact

In accordance with the IT (SPDI) Rules, 2011, we have designated a Grievance Officer to address any concerns regarding the handling of your personal data. You may contact us at:

  • Email: Business@digiperformance.org
  • Address: H. No. 37, GR/6, POCKET-P, GALI NO.-5 BLOCK-C, VIKAS NAGAR EXTN, UTTAM NAGAR, New Delhi, Delhi, India – 110059

We will acknowledge your grievance within 48 hours and endeavour to resolve it within 30 days of receipt.